FAQs
Find answers to some of our most frequently asked questions about our wellness services, treatments and approach. If you can’t find what you’re looking for, please get in touch and our team will be happy to help.
Featured in:
Yes. Cloud Twelve offers seasonal children's activities and holiday experiences, including summer holiday camps and holiday memberships when available. Parents should check the current programme for dates, age requirements and availability.
Yes. Cloud Twelve offers bespoke children's birthday parties with personalised activities, entertainment and access to its playful environment. The Kids Club can be transformed into a fun setting for children's celebrations, with party experiences tailored to the child's interests and age.
Cloud Twelve Kids Club is located at 2–5 Colville Mews, London, W11 2DA, in the heart of Notting Hill. The club brings children's play, learning, classes, a crèche and a children's café together under one roof.
Cloud Twelve Kids Club is primarily a members' family space, with membership options designed to give families flexible access to the play zone, children's classes and other facilities. Some experiences, events and services - like our seasonal parties or our birthday party services are available to non-members.
Cloud Twelve Kids Club in Notting Hill welcomes children aged 0–7 years in its play and learn zone. Different areas and activities are designed around children's ages and stages, from early years play and social development through to activities for older children. The on-site crèche is available for children from birth to 7 years, subject to the relevant membership and booking arrangements.
One of the most advanced biohacking technologies to complement a Head Spa treatment is LED light therapy using a hair growth helmet. LED therapy works by delivering targeted wavelengths of light to the scalp, helping to stimulate the hair follicles, support scalp circulation and create optimal conditions for healthier, fuller-looking hair. At Cloud Twelve, combining a bespoke Head Spa ritual with a hair growth helmet enhances the experience by integrating relaxation, scalp care and innovative hair wellness technology.
A Head Spa is suitable for anyone looking to improve their scalp health, enhance hair vitality or enjoy a deeply relaxing wellness experience. Cloud Twelve’s personalised Head Spa treatments are tailored for different scalp needs, including dry or sensitive scalps, oily scalps, dandruff concerns, hair thinning and stress-related hair issues.
A Head Spa helps cleanse, exfoliate and nourish the scalp while addressing common concerns such as dryness, excess oil, product build-up, dandruff, sensitivity and thinning hair. By focusing on scalp health, a Head Spa creates the ideal environment for stronger, healthier-looking hair while relieving tension through therapeutic massage.
The Cocoon offers a gentle, immersive infrared experience designed to support relaxation, recovery, and overall wellbeing, making it a popular choice for those looking to enhance their wellness routine.
Infrared Sauna uses gentle infrared heat to warm the body and support relaxation, circulation, recovery, and overall wellbeing. Many guests enjoy it as part of their wellness routine to help ease tension and promote a sense of calm.